FAQS
How much is Knot Another Choir?
Knot Another Choir is £52 per term with 3 terms throughout the year totalling £156 per year.
How do I pay?
You can pay for your membership by Direct Debit either monthly – £13 on the 1st of each month, Termly – £52 each term payable on 1st January, 1st May and 1st September, or Yearly – £156 payable on 1st January.
I don’t want to pay by direct debit, can I pay any other way?
We can accept payment by cheque for both termly and yearly payments
What if I join Mid Term?
If you are joining later in the term, no problem! Adjustments are automatically made where new members are charged pro-rata for the number of weeks remaining in the month/term. As soon as you join you have instant access to our Member’s Area where you will find all our resources.
What do the fees cover?
The rehearsal fees cover the costs of paying a professional Choir Leader; Accompanist; hiring the venues; performances; maintenance of our website; and other administrative costs and general expenses incurred in the day to day running of the choir. Note: All trustees and committee members are volunteers and give their time completely free of charge.
How do I set up the direct debit mandate?
Once you have joined Knot Another Choir you will receive an email from GoCardless, with a link to their secure site, inviting you to set up the direct debit mandate. Once you have set up the mandate Knot Another Choir will set up the payment plan you have selected.
How do I know my bank details safe?
All bank details and payments are handled by GoCardless.
· GoCardless’s access to the Direct Debit system is provided by some of Europe’s major banks, who have approved their systems
· All customer data is treated in accordance with European data protection laws, including the General Data Protection Regulation (GDPR)
· All client-server communication is 256-bit SSL encrypted
· They are ISO27001-certified and regularly perform internal and external security audits on all their systems and processes
· GoCardless will never share any data they collect from you with third parties for their own unrelated purposes, except as specifically needed to process your payments.
· GoCardless are authorised by the Financial Conduct Authority to provide payment services as an Authorised Payment Institution.
· They serve more businesses than any other Direct Debit provider.
All money collected is held in a secure client monies account with either the Royal Bank of Scotland, Barclays Bank or SEB before being paid out to the Knot Another Choir.
You can view the Gocardless full privacy notice here.
For any other questions regarding the direct debit go to the GoCardless FAQ page https://support.gocardless.com/hc/en-gb/articles/115002835269-FAQs-for-customers-paying-through-GoCardless
What emails can I expect to receive?
You will receive emails for the following:
· An introductory email requesting you to set up a Direct Debit mandate
· A confirmation email about the setup of your Direct Debit mandate
· When a new subscription is set up. The email will contain information to let you know the amount of your payments and how often they are collected. (Please note you will only receive this email before the first payment is collected).
· If your subscription amount is changed.
How do I cancel my membership?
You can cancel your membership at any time by writing to or emailing the treasure. Any outstanding fees must be settled before the payment scheme is cancelled. Any member who pays termly or yearly requests to leave then any refund given is entirely at the discretion of the committee
Do you offer a refund if I miss rehearsals?
Sorry, no. We offer you the opportunity to have two taster sessions with us to see if Knot Another Choir is for you, so when you sign up you are committing yourself to the choir for the term ahead. Choirs are a team effort and so it is good to feel that there is consistency, which is why making this commitment is important. However, when people unavoidably have to miss the occasional rehearsal due, for example, to work commitments, holiday or illness, then we offer you all the necessary practice help to be able to catch up with anything you have missed. If you are unable to attend the choir any more or something unexpected happens mid-term, please do contact us immediately and tell us – if we know in advance we may be able to credit you towards another term. However, under normal circumstances there are no refunds – we’re still there, the facilities are still paid for and the practice is still running whether you’re there or not. Please also note that absence for holiday at the beginning of the term is no different than absence in the middle
What if my circumstances change and I cannot afford to come to choir?
In certain circumstances Knot Another Choir offer concessions. Please speak, in strictest confidence, to any trustee.